Delivery, Payments & Refunds

Delivery

Subject to availability and receipt of payment, orders will be processed within 24 – 48 hours and delivery can be confirmed by way of tracking number. We will inform you by email or text once your order leaves our warehouse.

Please Note: We do not ship outside of our borders at this time.

Return and Refunds Policy

The provision of goods and services by Mr Ben Deals is subject to availability, in cases of unavailability; Mr Ben Deals will refund the client in full within 7 days.

The Refund method will be same or similar to original method of payment of order.

If you paid by EFT, Credit Card or MasterPass using Payfast, you’ll need to provide us with your banking details. Credit Card payments will be processed directly into the credit card account used to pay for your original order.

Refunds may take 5 to 10 days to reflect depending on your payment method and bank used.

Customer Privacy Policy

Mr Ben Deals shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm

Payment Options Accepted

Mr Ben Deals offers several methods of payment, including Payfast, EFT, VISA, Masterpass.

On checkout you will be directed to the respective processing partner website for payment.

Payfast offers 3D secure which is a technical standard created by Visa and MasterCard for further online transactions.

More information on processing partners as per links below:

https://www.payfast.co.za

Credit Card Acquiring and Security

Credit card transactions will be acquired for Mr Ben Deals by PayFast (Pty) Ltd, who are an approved 3D Secure payment gateway.

Customer Details Separate from Card Details

Customer details will be stored by Mr Ben Deals separately from card details. We do not store any card details.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility

Mr Ben Deals takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Variation

Mr Ben Deals may in its sole discretion change this agreement or any part thereof at any time without notice.